Shipping
Processing Times
Q: How long will it take to receive my order?
A: Orders are processed within 1–3 business days (sometimes up to 5 during busy periods), and delivery time depends on your location. You’ll receive an email with tracking once your order ships.
Q: Do you ship outside the U.S.?
A: Currently, we only ship within the continental United States. For international inquiries, please contact us and we’ll let you know if we can help.
Q: What if my package is lost or never delivered?
A: If your tracking shows “delivered” but you haven’t received your package, contact us within 48 hours and we’ll start an investigation with the carrier and work to resolve the issue.
Refunds & Returns
Q: Can I return or exchange my order?
A: We generally do not accept returns for “change of mind” on limited‑edition or event‑themed products. However, if an item is defective, damaged, or incorrect, please contact us within 7 days and we’ll help you with a replacement or refund
Q: How long does it take to receive a refund?
A: Once a refund is approved, it is issued to your original payment method. Please allow 5–10 business days for your bank or card provider to update your account